Terms & Conditions |
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Diane Bergeron Interiors Pty Ltd Privacy Policy Introduction Diane Bergeron Interiors Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Diane Bergeron Interiors Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Peter Throsby at +61 3 9015-7227. Collection of Information In order to use the Diane Bergeron Interiors Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Diane Bergeron Interiors Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Use of Collection Information Any details collected from Diane Bergeron Interiors Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. Storage of Collected Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Orders If you purchase a product or service from us, we will request certain personally identifiable information from you. You will be required to provide contact information (such as name, email, phone number and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications Diane Bergeron Interiors Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties Diane Bergeron Interiors Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Diane Bergeron Interiors Pty Ltd does not share any information with third parties for any unknown or unrelated uses. Legal We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. Links Links on the Diane Bergeron Interiors Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of dianebergeron.com. Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage. Cookies Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information Diane Bergeron Interiors Pty Ltd Security Policy Diane Bergeron Interiors Pty Ltd uses the eWAY Global Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au Store Policy All transactions are in Australian dollars. Colours: We have made every effort to display as accurately as possible the colours of our products that appear on Diane Bergeron Interiors. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Delivery Policy Shipping terms: Incoterms 2000 Exw collingwood, Victoria, Australia After ordering goods online, you will receive an email confirmation from Diane Bergeron Interiors containing your order details (as long as your email address has been provided correctly). This confirmation email will normally be sent to you within a few minutes of ordering. We will attempt to send your goods via Australia Post/courier within seven working days; however if goods are oversized or require special handling you will be contacted within two business days of you purchase to arrange delivery.
If you wish to query a delivery please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Refund & Returns Policy If an item is faulty or you are not satisfied with your purchase we will give you a five day money-back guarantee from the time you receive the goods. You must notify customer care in writing of your wish to cancel the contract for your order within five days of receiving your items. You should also return your item(s) within 3 days of receiving a confirmation from us on cancelling your order. Returns outside these timeframes may be accepted at the discretion of Diane Bergeron Interiors. Please email us promptly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it so that we can resolve any problems. This refund policy does not apply to cut fabric, special/custom orders, goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You are responsible for any risk of lost, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. Diane Bergeron Interiors Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure. Receiving a refund If you obtain a refund the cost of the item(s) will be credited to the original purchaser's credit card. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
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